TERMS & CONDITION

Free* Delivery Policy

  • Coverage: Makati and BGC only, from 9AM - 7PM only
  • *Minimum purchase amount: Php3,000.00
  • Lead time: 2-3 days
  • Mondays to Saturdays only, excluding holidays
  • If you are missing an item from your order, please contact us at askalcoline@gmail.com or +6328953830 to inform us of the missing item. We will make sure to send you the correct item within three (3) working days after we are notified of the mistake and have reviewed the order.

Delayed Order

If your order has not been received within two (2) business days (after the 2-3-day lead time), please contact us at askalcoline@gmail.com or +6328953830.

Damaged Upon Arrival

If you receive an item that has been damaged upon arrival, please contact us through askalcoline@gmail.com or +6328953830 so we can review the case and contact you with a solution. Please send us a photo of the damaged part via email (askalcoline@gmail.com) before we can offer a solution. (Time period of 24 hours upon receipt of item.)

Force Majeure

We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation ("Event of Force Majeure"), regardless of whether the circumstances in question could have been foreseen.

Wholesale Inquiries

We accept bulk orders. Any inquiries must be sent via email at askalcoline@gmail.com or contact +639482095346.

Cancelling/Changing Orders

We are unable to cancel or make changes to any orders once it is placed by our customers.

Return Policy

Customer service is a top priority at Alcoline. You may return defective items within seven (7) days of date received provided that you have also sent us a photo of the damaged part. Defective items must also be in the same shape as they arrived to you. We will assess degree of damage and replace item should it have severe damage. Should we replace the item, please give us 1-2 days lead time to deliver it back to you.

Customer service is a top priority at Alcoline. You may return defective items within seven (7) days of date received provided that you have also sent us a photo of the damaged part. Defective items must also be in the same shape as they arrived to you. We will assess degree of damage and replace item should it have severe damage. Should we replace the item, please give us 1-2 days lead time to deliver it back to you.

Should you receive the wrong item(s), please contact us not more than 24 hours via email (askalcoline@gmail.com) so we can arrange delivery of correct item(s). Wrong items received should be returned to Alcoline in the condition they were delivered. Customer will be accountable for any damages after receipt of goods. To let us know about this situation, please provide the following in the email:

  • Name
  • Address
  • Official Receipt number
  • Order and quantity
  • Delivered item(s) and quantity
  • Date item(s) received

Returns must include all items that come with your item, this goes for tags, pouches, boxes, freebies (if applicable). We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund. All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.

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